When someone finds your business on Google Maps, the first thing they look at after your name is the stars. A handful of recent, well-answered reviews can be the difference between a customer calling you or the competitor down the block.
The good news: most happy customers will leave a review if you ask well and make it easy. Here are four simple habits that work for small businesses in Medellín.
1. Ask at the right moment
- Right after a good result. When you deliver the work, the customer tries the dish or thanks you.
- In person and naturally. “Could you help us with a Google review? It means a lot to us.”
- Without offering discounts or gifts in return. Google’s policies don’t allow it.
2. Put a QR code in plain sight
Get the review link from your Business Profile and turn it into a QR code. Place it on the counter, at the register, on the invoice or on the packaging. One scan and the customer is already writing.
3. Follow up on WhatsApp
Many customers say yes and then forget. A short message the same day with the direct link solves it: “Thanks for your purchase. If you liked it, could you leave us a review here? It takes one minute.” With quick replies in WhatsApp Business, you send it in two taps.
4. Reply to every review
- Thank good reviews using the customer’s name and something specific.
- Answer bad ones calmly, without arguing, and offer to fix it privately.
- Reply quickly: other customers see that the business is active and attentive.
How we help
Reviews work best on a complete profile. Read first why a Google Business Profile brings customers to local businesses.
Google Business Profile setup – $39 USD, one-time. We complete your profile with category, description, hours, contact details and photos.
Google Business Profile care – $29 USD/month (optional). Limited updates, photos you send us, review response drafts and basic reporting. The Growth Package ($79 USD/month) includes it. See every price on Pricing.
Frequently asked questions
Can I buy reviews or ask friends to write them? No. Google can remove them or penalize your profile. Reviews have to come from real customers.
Can I delete a bad review? You can only report it if it breaks Google’s policies. The best move is almost always to reply respectfully and offer a solution.
How many reviews do I need? There is no magic number. Recent, steady, well-answered reviews matter more than a pile of old ones.
Ready to start?
Tell us about your business in a few minutes and we’ll get back to you with clear scope and pricing before any work begins.
- WhatsApp: +57 310 486 0405
- Email: [email protected]
- Web: lonrolabs.com
LONRO LABS, an independent design and technology studio in Medellín.